Gold Coast Academyn (https://goldcoastacademy.com.au) is a commercial education platform operated by The Gold Coast Academy Pty.Ltd.(ACN 106463745). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Quick Summary

We aim to collect only the minimum personal information needed to deliver our services. For example:

• We don’t collect your physical address unless absolutely required.
• Payment information is handled securely by third-party providers (e.g., WooCommerce, Stripe, PayPal).
• Some service providers may be located outside of Australia—please refer to their privacy policies.
• Keep your receipt - We do not hold your personal order information.
  (We anonymise your personal order information in approximately 7 days after purchase and delete it from this website soon after).

What Is Personal Information?

Personal information is any information or opinion that can identify you, whether true or not.

Sensitive information includes details like your health, religious beliefs, or sexual orientation. We generally do not collect sensitive information unless required and you have consented.

What Personal Information We Collect

Depending on your relationship with us, we may collect:

• Name, email, phone number(s), emergency contact details
• Age, date of birth, gender
• Payment information (via secure third-party processors)
• Photos, video or audio recordings (e.g. from events, website contributions)
• Feedback, opinions, interests, and survey responses
• Online interactions (e.g. contributed courses, emails, support tickets, form submissions)

How We Collect Information

We collect personal information directly from you when you:

• Purchase a course or product
• Enter a competition or promotion
• Subscribe to our newsletter or member list
• Send us an email or fill in a contact form
• Participate in a research survey
• Attend a Human Web Services-affiliated event
• Use our apps, websites, or social media platforms

Why We Collect Personal Information

We use this information to:

• Provide products and services
• Manage our customer relationship
• Process transactions
• Administer subscriptions, newsletters, and competitions
• Identify and inform you about relevant services and promotions
• Improve our websites, products, and communication
• Report anonymous, aggregated survey results to clients

Use and Disclosure

We may disclose your information to:

• Third-party providers who help us operate (e.g., database hosts, email platforms, payment processors)
• Government agencies and regulators
• Our sponsors or partners, if you have opted in
• Related entities and service providers located outside Australia

We require third parties to handle your information securely and in line with this policy.

Direct Marketing and Opt-Out

We may use your personal information to inform you of relevant services or offers.

To opt out of marketing communications, you can:

• Click “unsubscribe” in any of our marketing emails
• Make a Service Request

Cookies and Analytics

We use cookies and similar technologies (e.g., Google Analytics) to monitor traffic and improve user experience. You can manage cookie preferences through your browser settings.

Data Security

We store personal information in secure computer systems and occasionally paper-based files. We take reasonable steps to prevent misuse, interference, loss, and unauthorised access.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at the address below.

If we deny access or correction, we will explain why. You may also request a note to be added if you believe information is inaccurate or incomplete.

Data Quality

We make reasonable efforts to keep your data accurate, up to date, and relevant. If your details change, please let us know.

Complaints and Further Information

If you believe we have breached your privacy rights, please contact us. We will handle all complaints fairly and promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

Contact Us

Make a Service Request

Policy Changes

We may update this Privacy Policy to reflect changes to our practices or legal obligations. Updates will be posted to our website, and changes take effect from the date of publication.